A fitness studio software company — 11 people, roughly 3,800 accounts — found this one in an app-store review, which is the most expensive place to find anything. A gym owner had signed up for what th
A dental practice software vendor — 9 people, about 4,200 subscribers on monthly plans — found this in a chargeback report, not in a support dashboard. A hygienist at a two-chair clinic had written in
A commercial cleaning company with 28 staff and one very tired ops manager found this out on a Tuesday, three days before a job started. A facilities coordinator at a property group emailed a forwarde
An HVAC company with eleven techs and one overworked office manager learned about this failure mode from a screenshot. A customer posted it in a Google review: two side-by-side chat transcripts. In th
A physiotherapy clinic with four therapists and two treatment rooms discovered the problem at 10:04 on a Monday morning, when the third patient of the hour arrived and there was nowhere to put her. Th
A kitchen remodeling company learned what their AI had been doing from a one-star review. The review was three sentences long. The customer wrote: the AI assistant promised installation "Friday, befor
A dental group sent me a support transcript last month because a customer had pasted it back to them with one word at the top: "liars." The customer had asked whether their $89 cleaning special applie
A home-services company called me after a chargeback warning letter. Their AI booking agent had been collecting deposits for about seven months. Everything looked fine on the dashboard: booking rate u
A hosting company lost a $38,000 account over a timer. The contract said: every ticket gets a first response within 4 business hours. Their dashboard showed first response time of 41 seconds, because