Your AI said the trial was free. The card was charged $79 on day 15.
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Your AI told the customer they were cancelled. The subscription renewed 11 days later.
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A customer forwarded a five-week-old quote. Your AI said the price still stands. Your price list had moved twice.
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A human approved her refund on Saturday. On Monday your AI told her refunds were impossible.
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Your AI booked three therapists into two rooms at 10 AM. Every booking said 'available.'
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Your AI promised the customer 'Friday, before 5 PM.' Nothing was scheduled for Friday.
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Your AI cited the refund policy. The refund policy says the opposite.
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Your AI took four deposits for one job, then called them all 'refundable'
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Your AI replies in 40 seconds, so it broke your 4-hour SLA — by restarting the clock six times
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One angry customer. Eleven open tickets. Your AI created all of them.
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Your AI had a $500 refund cap. It issued five of them in one conversation.
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One AI agent, four stores, four different refund policies — the customer found all of them
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Your AI said 'one moment please' — and the customer heard nothing for 9 minutes
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Your voice agent waives the fee and your chat agent charges it — same AI, same week
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Your AI switched to Spanish flawlessly and quoted a 90-day warranty that only exists in Spanish
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You QA'd 12 AI conversations last month. Your AI had 3,400 conversations. Here's the sampling plan that actually finds problems.
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Your AI booked 214 appointments last month. 41 people didn't show up, and the AI never mentioned it again.
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Your AI's knowledge base had 61 pages. 24 of them described a company that no longer exists.
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I deleted 140 canned replies and kept 20. Response time went down and the answers got better.
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Your AI wrote 'pain-free in one session.' That's a regulated claim, and it's on your record now.
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Your AI quoted $1,850. Your salesperson quoted $2,400. The customer saw both.
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Your AI replies in 0.6 seconds and your first response time is still 4 hours
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Audit an AI receptionist in 30 minutes: the 6-part checklist I run on every deployment
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Your AI escalated to a human — and the human is now asking the customer to repeat everything
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20 hostile messages that find your AI agent's failure modes before your customers do
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